Everything you might ask.

Click "Get Started," upload a clear photo of your pet, choose an artistic style from our collection, and review your custom portrait. When you're happy with it, choose a size and either a wooden-framed print or an unframed matte poster, then proceed to checkout.

The best photos have good lighting, clear visibility of your pet's face, and minimal background distractions. Close-ups or profile shots typically work better than distant or group photos. Our AI can work with various poses, but frontal or three-quarter views produce the most recognizable results.

Yes! While you're still choosing, you can regenerate your portrait with different styles or upload a new photo — it's free, and nothing is charged until you check out. To keep it free, there is a limit on how many portraits can be created. Once a portrait is generated we cannot make manual edits to the image itself, and because you review and approve the result before paying, your print is made from the portrait you approved.

Prices on the site exclude sales tax. Once you enter your delivery address, checkout works out the tax for that address and shows it on the order summary before you pay — the total there is the amount you are charged, and nothing is added afterwards. Where we are not required to collect tax, it shows as $0.00.

Your portrait is made to order, and these times run from your order to your door, production included. They are calendar days, as our print partner estimates them: standard takes 3–13 days for a framed print and 3–14 days for an unframed one. Express takes 3–11 days on a framed 12×16 and 3–8 days on an unframed 18×24 or 24×32, the prints it is offered on. To Alaska and Hawaii, standard takes 10–19 days and express is not offered. Checkout shows the options for your print and address, with the days next to each one.

Standard shipping is $5.99. Express is $12.99, and is offered on a framed 12×16 and an unframed 18×24 or 24×32. To Alaska and Hawaii, standard is $5.99 and express is not offered. Shipping is quoted at checkout for the exact print and address you entered, so the number on the order summary is the number you are charged — nothing is added afterwards.

Not yet — we currently ship within the United States.

Every doodelo print is made to order by our print partner. Framed prints are printed on semi-gloss paper and set behind plexiglass in a wooden frame; unframed posters are printed on smooth, uncoated premium matte paper. Like any print, they last longest kept out of direct sunlight and away from damp.

Every order is covered by our 30-day quality guarantee. If it arrives damaged, misprinted, or materially different from the preview you approved — or never arrives — tell us within 30 days and we'll send a free reprint or a full refund, whichever you prefer. Because every portrait is custom-made to order, it doesn't cover a change of mind, style preference, or a size or frame you chose. Full details are on our Returns page.

Framed prints arrive ready to hang. Unframed posters ship without a frame, ready for one of your own.

Your photo is uploaded over an encrypted connection and used to make your portrait. We share it only with the service providers who generate and print portraits for us — never with advertisers. Uploaded photos are deleted automatically 90 days after upload. The portraits made from them are kept so you can order prints, and you can ask us to delete them at any time. Our Privacy Policy has the details.

Yes. Everything you send us travels over an encrypted connection and is stored encrypted. Card payments are handled by Stripe, so your card number never reaches our servers. Our Privacy Policy explains what we keep, for how long, and the choices you have, including opting out of sharing for advertising.

Because every portrait is custom-made to order, we cannot accept returns for buyer's remorse, incorrect size selection, or style preference. However, we do offer a 30-day quality guarantee: if your product arrives damaged, misprinted, or materially different from the preview you approved, we'll provide a free reprint or full refund.

Open a claim on our support page within 30 days of delivery and, for a damaged or misprinted print, attach a photo of the issue. For qualifying issues — print defects, shipping damage, a material difference from the preview you approved, or an order that never arrived — we'll send a free reprint or a full refund, whichever you prefer. You don't need to send the print back.

Because every portrait is custom-made and goes to production within minutes of payment, orders cannot be cancelled once placed. That is why you review and approve the portrait before you pay — nothing goes to print that you have not seen. If you spot a mistake right after ordering, write to us straight away: if it has not been printed yet we will try to stop it and refund you, but we cannot promise. If we cannot deliver within the window shown at checkout, you can cancel for a full refund, and our 30-day quality guarantee still applies in full to the delivered product.

You review and approve your AI portrait before proceeding to checkout, and your print is made from the portrait you approved. If you're not sure about a style, we recommend trying different options before purchasing. We cannot offer refunds for style preference, but if the print materially differs from the preview you approved, we'll make it right.