Made right, or made again.

Every portrait is custom-made to order from the photo you upload and the style you approve. Because each piece is unique to you, we can’t restock or resell returns — so our policy is built around a quality guarantee rather than open-ended returns.

We stand behind every print. Our quality guarantee is a limited warranty from Abaporu Studio LLC to the person who placed the order, and to anyone they sent it to. Within 30 days of delivery, we’ll make it right if your order has any of these issues:

• Print defects — misprinted colors, blurry output, or misaligned framing
• Shipping damage — crushed frame, torn packaging, or water damage
• A material difference between the on-screen preview you approved and the delivered product
• An order that never arrived, after a carrier investigation — for this one, the 30 days run from the latest delivery date we gave you

What we’ll do. For a qualifying claim, we’ll reprint your order or refund it in full to your original payment method — tell us which you prefer and we’ll honour it — at no cost to you. One resolution (reprint or refund) per order.

Your rights. This guarantee gives you specific legal rights, and you may also have other rights that vary from state to state. It’s in addition to any implied warranties the law gives you, which we don’t limit. Under this guarantee our responsibility is a reprint or a refund, and we aren’t responsible for incidental or consequential damages. Some states don’t allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

Because products are custom-made, we can’t accept returns or offer refunds for:

• Change of mind or buyer’s remorse
• Dissatisfaction with the AI art style (you preview and approve it before paying)
• An incorrect size or frame color selected at checkout
• Damage that happens after delivery, such as from sunlight, damp or a fall

A pattern of repeated claims from the same customer may be subject to review.

Open a claim within 30 days of delivery — or, if your order never arrived, within 30 days of the latest delivery date we gave you. For a damaged or misprinted print, attach a photo showing the issue; the form walks you through it. For qualifying claims we’ll send a free reprint or a full refund to your original payment method — tell us which you’d prefer. You don’t need to send anything back, and one resolution (reprint or refund) is provided per order.

Warranty provider: Abaporu Studio LLC, 2108 N St, Ste N, Sacramento, CA 95816.

Orders normally go to production within minutes of payment, so they can’t be cancelled or changed once you’ve paid. That’s the trade-off of made-to-order: you approve the portrait before you pay, and nothing goes to print that you haven’t seen. If you spot a mistake right after ordering, write to us straight away — if it hasn’t been printed yet we’ll try to stop it and refund you in full, but we can’t promise.

If we can’t deliver within the window shown at checkout, you can cancel for a full refund (see our Shipping policy), and the 30-day quality guarantee above still applies in full to the delivered product.

You review and approve your portrait before checkout, and your print is made from the portrait you approved, allowing for the small color differences between a screen and paper. While you’re still choosing, you can try different styles and photos for free — nothing is charged until you check out, so try a few before you buy. To prevent abuse, there’s a limit on how many portraits can be created. We can’t refund for style preference, but if the print materially differs from your approved preview, we’ll make it right.