Printed for you, sent to your door.

Every doodelo portrait is printed to order by our print partner, Gelato — there’s no shelf stock. Once you approve your portrait and complete checkout, your order is sent to production within minutes, then printed, quality-checked, and dispatched.

Every print is made to order, so these times run from the moment you order to the moment it reaches your door, production included. They are calendar days, and they are estimates from our print partner:

• Standard — 3–13 days for a framed print, 3–14 days unframed
• Express — 3–11 days on a framed 12×16 and 3–8 days on an unframed 18×24 or 24×32, the prints it is offered on (chosen at checkout)
• Alaska and Hawaii — standard only, 10–19 days

The speeds you can actually choose, and the days each one takes, are shown on the shipping step at checkout before you pay.

You’ll receive a tracking link by email as soon as your order ships.

If we find we can’t get your order to you within the window shown at checkout, we’ll email you before it ends with a new estimate and a choice: cancel for a full refund, or keep waiting. If the new estimate is no more than 30 days later and you don’t reply, we’ll carry on. If we can’t give you a new estimate, or it’s more than 30 days later, we’ll cancel and refund your order unless you tell us you’d like to wait. Refunds go to your original payment method.

Shipping is quoted at checkout for the exact print and address you’ve entered, and the price on the summary is the price you’re charged. Our current rates are:

• Standard shipping is $5.99
• Express is $12.99, on a framed 12×16 and an unframed 18×24 or 24×32, and is shown alongside standard at checkout
• Alaska and Hawaii: standard only, at $5.99

We currently ship to addresses in the 50 United States and Washington, D.C. We do not yet ship to U.S. territories, APO/FPO/DPO addresses, or outside the United States.

Once your portrait ships, we’ll email you a tracking link. You can also check your order status any time on our order tracking page using your order number and the email you used at checkout.