Terms of Service

doodelo is a brand of Abaporu Studio LLC, a California limited liability company. In these Terms, "we," "us" and "our" mean Abaporu Studio LLC, and "you" means the person using the site or placing an order. These Terms are a contract between you and Abaporu Studio LLC.

For anything about these Terms, write to legal@doodelo.com. For anything about an order, use our support page.

Our postal address is Abaporu Studio LLC, 2108 N St, Ste N, Sacramento, CA 95816.

You agree to these Terms when you tick the box at checkout and place an order. The sections Your Photos, Upload Rules and AI-Generated Portraits also apply whenever you upload a photo. These Terms include our Shipping and Returns policies; our Privacy Policy explains how we handle your information. If you don’t agree, please don’t upload a photo or place an order.

You must be at least 18 years old, or the age of majority where you live, to place an order. We currently ship only to addresses in the United States. doodelo isn’t meant for children under 13.

Every product we sell is made to order from a portrait you approve. By placing an order, you confirm that:

• You chose the size, frame and style
• You reviewed the portrait and approved it for printing
• Small differences between your screen and the print are normal, because screens and paper show color differently
• Because it’s made for you, it can’t be returned for a change of mind, a style you no longer like, or a size or frame you picked by mistake — see our Returns policy

Your order is accepted when we send your order confirmation email. We may refuse or cancel an order — for example if a price or product was shown in error, if we suspect fraud, if the order breaks our Upload Rules, or if our print partner can’t make or deliver it. If we cancel, we refund everything you paid, including shipping and tax.

Prices are in US dollars and exclude sales tax, which is calculated at checkout from your delivery address. It is shown on your order summary before you pay, and the total there is the amount you are charged. Where we don’t collect sales tax, your state may expect you to pay use tax on your purchase.

• One code per order. Codes can’t be exchanged for cash or added to an order you’ve already placed
• A code takes its discount off the print price, not shipping or tax. Some codes need a minimum order, are for first orders only, or can be used once per customer — checkout tells you if a code doesn’t apply
• Codes expire on the date given with them, and are void if they are sold or shared beyond the people they were meant for

Delivery times shown at checkout run from your order to your door, production included. Full details are in our Shipping policy.

If we find we can’t get your order to you within the window shown at checkout, we’ll email you before that window ends with a new estimate and the choice to cancel for a full refund or keep waiting. If the new estimate is no more than 30 days later than the original and you don’t reply, we’ll carry on with your order. If we can’t give you a new estimate, or it’s more than 30 days later, we’ll cancel and refund your order unless you tell us you’d like to wait. Refunds go to your original payment method.

Ownership and risk of loss pass to you when your order is delivered. Damage in transit is covered by our quality guarantee.

All products are custom-made and normally go to production within minutes of payment, so once you’ve paid you can’t cancel or change your order. You review and approve the portrait before checkout, so what goes to production is what you approved.

If you spot a mistake right after ordering, write to us straight away. If your order hasn’t been printed yet we’ll try to stop it and refund you in full, but we can’t promise.

None of this affects your right to cancel for a full refund if we can’t deliver on time (see Shipping, Delivery & Delays), your refund if we cancel, or your rights under the 30-day quality guarantee below.

Every order is covered by our 30-day quality guarantee, a limited warranty from Abaporu Studio LLC. Its full terms are in our Returns policy and are part of these Terms. It covers:

• Print defects (misprinted colors, blurry output, misaligned framing)
• Shipping damage (crushed frame, torn packaging, water damage)
• Material differences between the approved on-screen preview and the delivered product
• Orders that never arrived, after the carrier has investigated

To make a claim, open a claim within 30 days of delivery — or, for an order that never arrived, within 30 days of the latest delivery date we gave you. For a damaged or defective print, attach a photo showing the issue. For a qualifying claim, we will send a free reprint or refund the full amount you paid for that order to your original payment method — tell us which you prefer and we will honour it. You do not need to send the print back. One resolution (reprint or refund) is provided per order.

The guarantee does not cover dissatisfaction with the AI-generated art style, a size or frame you chose, or a change of mind after purchase. It is in addition to your rights under the law, not instead of them. A pattern of repeated claims from the same customer may be reviewed, and we may decline future orders.

If you sent your order to someone else, you or the recipient (with the order number) can make a claim, and refunds go to your original payment method. If you think you were charged incorrectly, please contact us first — we can usually fix it quickly. This doesn’t limit any right you have to dispute a charge with your card issuer.

You keep all rights in the photos you upload. To make and deliver your portrait, you give us a non-exclusive, worldwide, royalty-free licence to store, copy, crop, edit and process your photos, and to share them with the service providers named in our Privacy Policy, only so we can create and show you portraits, print and ship your order, handle support and guarantee claims, and meet our legal obligations. This licence ends when your photos are deleted as our Privacy Policy describes.

We don’t use your photos to advertise doodelo, and we don’t use them to train AI models. Our Privacy Policy explains how our image providers may use them.

By uploading a photo, you confirm that you took it or have the right to use it, and that our using it as these Terms describe won’t infringe anyone’s rights.

Uploads must show a cat or a dog — we check each one automatically. You agree not to upload, or ask us to print, anything that:

• You don’t have the right to use — for example, a professional photographer’s picture you haven’t licensed, or artwork, characters or logos that belong to someone else
• Shows a person who hasn’t agreed to it, or a child without a parent’s or guardian’s permission
• Is sexual, violent, hateful, harassing or defamatory, shows cruelty to an animal, or is otherwise unlawful

Please don’t misuse the site — for example by trying to get around the limits on portrait creation, scraping it, or interfering with its security. We may refuse to generate or print anything we reasonably believe breaks these rules, and cancel the order with a full refund.

Portraits are created by an artificial intelligence model from your photo and the style you choose. Each one is an artistic interpretation, not a photograph: it may change your pet’s markings, proportions, colors, pose or background, and it won’t always be a faithful likeness. AI-generated images can resemble other images, and a similar image could be generated for someone else.

You see your portrait before you pay, so please check it carefully before you approve it. Creating portraits is free, and you pay only for the prints you order. To keep it that way, we limit how many portraits can be created, and we may ask for your email address to let you create more.

Our styles are named after general artistic looks. They aren’t made, approved or endorsed by any artist.

Your portrait. As between you and us, we assign to you whatever rights we have in the portrait generated from your photo, and you can use it for any lawful purpose. Under current U.S. law, images generated by AI may not be protected by copyright, so we can’t promise that you, or anyone, can register or enforce a copyright in your portrait, or stop others from making similar images.

What we keep. You give us a licence to keep a copy of your portrait so we can show it to you, print and reprint it, handle support and guarantee claims, and keep business records. We won’t use it on our site or in our advertising unless you share it with us in a review.

Our site. Everything else on doodelo — our software, styles, frame designs, sample portraits, text, logos and the doodelo name — belongs to Abaporu Studio LLC or its licensors. These Terms don’t give you any rights in it beyond using the site as they describe.

After delivery we invite you to review your order. Everyone who sends a review gets the same thank-you code, whatever they rate and whatever they say.

When you send a review, you give us a non-exclusive, worldwide, royalty-free, perpetual licence to show it — your rating, words, photo, and the name and pet’s name you choose to show — on our site, and to trim it for length or formatting without changing its meaning. You keep ownership of your review. Please only include people in your photo if they’ve agreed.

We choose which reviews to feature, but our star rating counts every order review we receive. You can ask us to take your review down at any time through our support page.

You may use doodelo to create portraits and order products for yourself or as gifts. Please don’t copy, scrape or resell the site or the portrait generator, reverse engineer our software, create portraits with automated tools, or use the site in a way that breaks the law or these Terms.

We work to keep product descriptions, prices and images accurate, but mistakes happen. Sample portraits show what a style can look like; yours will be different. If we find an error in the price or description of something you ordered, we’ll tell you, and you can continue at the correct price or cancel for a full refund.

Our site links to other sites, such as carriers’ tracking pages. We don’t control them and aren’t responsible for their content; using them is up to you.

Our site, the portrait generator, and everything on them other than the products you buy are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties for them, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and we don’t promise the site will always be available or free of errors.

Products you buy from us are covered by our 30-day quality guarantee and by any implied warranties the law gives you. We don’t disclaim those. Some states don’t allow warranty disclaimers, so parts of this section may not apply to you.

To the fullest extent the law allows, Abaporu Studio LLC and its members, employees and suppliers won’t be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits or lost data, arising from these Terms, the site or your order. Our total liability for any claim is limited to the amount you paid for the order the claim is about, or $100 if the claim isn’t about an order.

These limits don’t apply to liability for death or personal injury caused by our negligence, for fraud, for gross negligence or willful misconduct, or to anything else the law doesn’t allow us to limit. Some states don’t allow the exclusion or limitation of incidental or consequential damages, so these limits may not apply to you.

Most problems can be solved quickly through our support page. If that doesn’t work, before starting a court case please send your name, your order number (if any), a description of the problem and what you’re asking for to legal@doodelo.com, and give us 30 days to try to resolve it with you. We’ll do the same before bringing a claim against you.

Either of us may bring an individual claim in small claims court if it qualifies.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute that goes to court will be heard in the state or federal courts located in California, and you and we consent to their jurisdiction — except that you may bring a small claims case where you live. Nothing in these Terms takes away any protection you have under the consumer laws of the state where you live.

If you believe something on our site — for example, a photo in a customer review — infringes your copyright, send a notice to our Copyright Agent, Abaporu Studio LLC, at legal@doodelo.com. Your notice must include:

• Your physical or electronic signature
• The copyrighted work you believe is infringed
• The material you believe infringes it, and where it is on our site
• Your name, address, phone number and email address
• A statement that you believe in good faith the use isn’t authorized by the copyright owner, its agent or the law
• A statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner

Our Copyright Agent’s postal address is Abaporu Studio LLC, Attn: Copyright Agent, 2108 N St, Ste N, Sacramento, CA 95816.

If we remove material because of a notice, we’ll tell the person who posted it, who may send us a counter-notice as 17 U.S.C. § 512(g) allows. We end access for anyone who repeatedly infringes. Knowingly misrepresenting that material infringes can make you liable for damages.

The provider of this site is Abaporu Studio LLC. There’s no charge for using the site or creating portraits; you pay only for the products you order, at the prices shown at checkout. To resolve a complaint, contact us or write to legal@doodelo.com.

You can also write to Abaporu Studio LLC at 2108 N St, Ste N, Sacramento, CA 95816.

Under California Civil Code § 1789.3, California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

We want doodelo to work for everyone, and we work toward the Web Content Accessibility Guidelines (WCAG) 2.2, level AA. If anything on the site is hard to use with your assistive technology, or you’d like help placing an order, tell us or write to legal@doodelo.com — we’ll help you complete your order another way and work to fix the problem.

By ordering, you agree that we may send order confirmations, receipts, delay notices and other notices about your order by email, and that they satisfy any legal requirement to be in writing. Please give us an email address you check — it’s where those notices go.

We may update these Terms from time to time, and the date at the top shows when they last changed. Changes apply only to orders placed and photos uploaded after the new version is posted; the Terms in force when you placed an order apply to that order.

These Terms, together with our Shipping and Returns policies and what’s shown at checkout, are the whole agreement between you and us about your order. If any part of these Terms is found unenforceable, the rest still applies. If we don’t enforce a part, we haven’t waived it. You may not transfer these Terms; we may transfer them to a business that takes over doodelo.

We aren’t responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, carrier or print-partner outages, or government action — but if that means we can’t deliver your order, you can still cancel for a full refund. We provide these Terms and our policies in English and Spanish; if the two versions differ, the English version controls, except where the law of the place you live requires otherwise.